First National Bank of America

  • Service Desk Technician

    Posted Date 1 month ago(7/18/2019 1:52 PM)
    Job ID
    # of Openings
    Job Locations
    US-MI-East Lansing
    Information Technology
  • Overview

    First National Bank of America is a community bank with a nationwide reach. Headquartered in East Lansing, MI with branch locations in Traverse City, MI and Grand Rapids, MI, we strive to provide products and services that appeal to customers in all 50 states.  As a Service Desk Technician you will provide exceptional help desk support to the employees at FNBA through the resolution of problems.  Your ability to communicate efficiently and effectively will be crucial to your success.  If working in a fast paced environment full of exceptional people is something you are interested in being a part of, and you possess the skills/talents described, we welcome you to apply to join the First National Family!


    • Provide help desk support and resolve problems to the end user's satisfaction.
    • Monitor and respond promptly to requests received through the IT Service Desk portal.
    • Troubleshoot help desk tickets.
    • Internal user support.
    • Set up and configure workstations.
    • Implement software.
    • Manage user accounts.
    • Assist in department projects.


    • A least 1 year of related work experience.
    • Must be able to effectively work independently and as part of a team in fast-paced environment.
    • Ability to work under pressure to ensure timely and high quality resolutions.
    • Excellent interpersonal, verbal and written communications, analytical and presentation skills.
    • Bachelor’s degree in computer science or related information technology field preferred but not required.


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