First National Bank of America is looking for a courteous and tactful candidate to support our physical and online branches out of our Traverse City office.  The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Customer Service Specialist involves working with customers with the purpose of giving or obtaining information, building relationships, or soliciting cooperation through multiple channels, including phone, e-mail, in person and messaging.

First National Bank of America’s Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Team Leader.  This role will provide support to the Insurance Manager, Insurance Team, and escrow customers while ensuring accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.  The Insurance Team Leader will have an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong written and oral communication skills. The successful candidate must also enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

First National Bank of America's Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.  The Insurance Specialist will work with borrowers and insurers to accurately handle our borrower’s insurance needs, providing exceptional service to all.  The successful candidate will have an eye for detail, problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills. The ideal candidate would enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.   Job Type: Full-time   Location: On-site in our Lansing, MI office

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations   Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on results.   Bilingual (Spanish/English) required   Shift Type: Evenings 12PM-9PM Location: On-site in our Lansing, MI office

First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts.  We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team.  We can offer a flexible part-time schedule of both day and evening hours.    As a Mortgage Collector, you work together with a group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.   Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.   Bilingual (Spanish/English) required.   Job Type: Part-Time   Location: On-site in our Lansing, MI office

  First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts.  We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team.  We can offer a flexible part-time schedule of both day and evening hours.   As a Mortgage Collector, you work together with a group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.   Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.   Job Type: Part-Time Required to work at least one Saturday per month.   Location: On-site in our Lansing, MI office

First National Bank of America is seeking customer focused bilingual candidates to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.   Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.   2 Full-Time openings: 8:00 AM-5:00 PM & 8:30 AM-5:30 PM on a Monday-Friday basis   Location: On-site in our Lansing, MI office

First National Bank of America is seeking to add a motivated and experienced Database Administrator to our Site Reliability Engineering team. This role will support the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of critical FNBA systems, with an emphasis on our data-focused systems. The Database Administrator will possess exceptional problem solving skills, with the ability to work independently while exercising good judgement when approaching unfamiliar problems and knowing when to ask for help. Interested candidates should be excited by the opportunity to work within a team, be passionate about building automation, prioritize infrastructure as code, testing changes thoroughly, and to minimize manual production changes to systems.   Job Type: Full-time   Location: On-site in our East Lansing, MI office

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. If working in a fast paced, team-oriented environment and building on your current skill-set is something you desire, we welcome you to apply to join the First National team!   If you don’t see a position that applies to you and want to get your information in front of us for consideration, please consider applying here.