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First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations
Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.
Shift Type: 12PM-9PM
Location: On-site in our Lansing, MI office
First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts. We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team. We can offer a flexible part-time schedule of both day and evening hours.
As a Mortgage Collector, you work together with a group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.
Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.
Job Type: Part-Time
Required to work at least one Saturday per month.
Location: On-site in our Lansing, MI office
First National Bank of America is seeking a friendly and professional Document Specialist to join the Records Management Department. This position helps manage the flow of documents in an efficient and effective manner. The Document Specialist is a process driven position and you must have the ability to consistently take on and complete similar tasks.
We are looking to fill 20-30 hours per week. The hours can be flexible within the Monday – Friday 8am-5pm business hours to fit a part-time schedule.
First National Bank of America is growing and adding an organized and motivated Junior Account Executive to our Acquisitions Broker Relationship team. Ideal candidates will possess the knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals. The Junior Account Executive will play a key role in building and fostering broker partnerships to purchase owner financed notes and mortgages/land contracts. This position is intended to train and grow into an Account Executive role within 6-12 months.
First National Bank of America is growing and adding a Residential Loan Processor to the Operations Team. This role will work closely with our sales team, brokers, and other third party providers to obtain documentation. The Residential Loan Processor entails the thorough preparation and evaluation of residential loan applications to be submitted to underwriting, ensuring their conformity with company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Excelling in this position requires an above-average level of attention to detail, a meticulous concern for work precision, and a strong commitment to completing tasks promptly while adhering to a slightly faster-than-average pace.
Job Type: Full-time
Location: On-site in our East Lansing, MI office
First National Bank of America is seeking customer focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast paced environment, contributing as a valued member of the team. You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.
Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.
2 Full-Time openings:
8:00 AM-5:00 PM & 8:30 AM-5:30 PM on a Monday-Friday basis
Location: On-site in our Lansing, MI office
First National Bank of America has an opening for a Service Desk Technician position. Ideal candidates should be passionate about problem solving and helping others, completing detail-oriented work, and exhibiting effective communication as part of a team. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to the employees at FNBA and to other internal IT teams.
Job Type: Full-time
Location: On-site in our East Lansing, MI office
First National Bank of America is seeking to add a motivated and experienced Database Administrator to our Site Reliability Engineering team. This role will support the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of critical FNBA systems, with an emphasis on our data-focused systems. The Database Administrator will possess exceptional problem solving skills, with the ability to work independently while exercising good judgement when approaching unfamiliar problems and knowing when to ask for help. Interested candidates should be excited by the opportunity to work within a team, be passionate about building automation, prioritize infrastructure as code, testing changes thoroughly, and to minimize manual production changes to systems.
Job Type: Full-time
Location: On-site in our East Lansing, MI office
First National Bank of America's Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines. The Insurance Specialist will work with borrowers and insurers to accurately handle our borrower’s insurance needs, providing exceptional service to all. The successful candidate will have an eye for detail, problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills. The ideal candidate would enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.
Job Type: Full-time
Location: On-site in our Lansing, MI office
First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts. We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team. We can offer a flexible part-time schedule of both day and evening hours.
As a Mortgage Collector, you work together with a group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.
Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.
Bilingual (Spanish/English) required
Job Type: Part-Time
Location: On-site in our Lansing, MI office
First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations
Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.
Bilingual (Spanish/English) required
Shift Type: Evenings 12PM-9PM
Location: On-site in our Lansing, MI office
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. If working in a fast paced, team-oriented environment and building on your current skill-set is something you desire, we welcome you to apply to join the First National team!
If you don’t see a position that applies to you and want to get your information in front of us for consideration, please consider applying here.