First National Bank of America's Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.  The Insurance Specialist will work with borrowers and insurers to accurately handle our borrower’s insurance needs, providing exceptional service to all.  The successful candidate will have an eye for detail, problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills. The ideal candidate would enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

Job Type: Full-time

Location: On-site in our Lansing, MI office

• Monitor accounts to ensure insurance requirements are met
• Certify accurate data entry of insurance policies and changes
• Facilitate the timely payment of insurance premiums on escrowed accounts
• Prompt placement and removal of force placed insurance in accordance to regulations
• Adhere to regulatory guidelines related to flood, hazard, and force-placed insurance
• Clearly and concisely communicate in a timely manner with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting
• Review, evaluate and process requests to eliminate escrow accounts including knowledge of guidelines on requirements
• Process and monitor insurance claims, handling document procurement and payouts

• Engaging communication skills (telephone, e-mail, and in-person) with excellent attention to detail and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficient use of Microsoft Word, Excel, and Outlook
• Insurance or mortgage experience beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. If the above description resonates with you, we welcome you to apply to join the First National team!

Note:  These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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